Martinsville Family Practice at 1973 Washington Valley Road, Martinsville in Bridgewater, New Jersey

Customer Reviews about Martinsville Family Practice

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  My doctor there is always helpful and nice but the some of ladies at the front desk really need some serious training in customer service. I am new to the place and this one time I called to cancel an appointment because they told me I didn't have to see the doctor and that they will send me the medicine. It turned out they never sent the medicine and never cancelled the appointment and they never let me know that the doctor said he wanted to see me. I called for unrelated issue and that is how I found out and if I didn't call I would have never known. In other couple of occasion the ladies helping seemed they lacked of patience and even though I was being nice they made me feel uncomfortable .
  August 03, 2017

  by TERESA ONA
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  I was a former receptionist here, what a lot of these negative reviews do not understand is that there are over 15,000 patients in that family practice' system alone. We work hard to make sure every patient gets accommodated accordingly and we do it with all a smile. I had to leave due to personal reasons but I physically enjoyed working here because every one was so nice from the physicians down to the people who worked next door to us. If you're on hold for 15-20 min at a time, it truly isn't the front desk' fault since they got a new phone system back in April that puts you on hold once every phone is busy at the moment. There are 7 receptionists who work the front desk and we receive over 100+ calls in the first half of the morning. Those negative reviews below me, have no idea the amount of work the front desk staff at martinsville go through but they do everything to make sure the patients needs are fulfilled to the best of their ability. The doctors know exactly what they're doing which is why this practice keeps growing in popularity. I highly recommend care for you and your family, you truly won't regret it. :)
  November 29, 2016

  by Ray H

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Today: 08:30 am — 05:00 pm

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About Martinsville Family Practice in Bridgewater